How to ensure you don't run out of funds

Introduction Having sufficient funds on your domain is essential in ensuring babblevoice works. If you run out of funds, you will not be able to make outbound calls. Funds can be added to your account in different ways; you can set up a direct debit or add funds to your account using a credit card via Paypal or a PayPal account. We recommend you set up a direct debit to cover your costs but will go through all these options below.

Guide - full reboot

Onsite full reboot Ok, if you have ended up on this page then my apologies. If you have been told to reboot - I know the feeling when this is the advice I receive. I am being fobbed off. We have tried to make the equipment you have as simple as possible. But unfortunately sometimes this does need to be rebooted. Hopefully, broadband, broadband routers and phones will become more reliable in time…

Guide - how to handle phone calls during company meetings

Introduction During normal day time activity the office opens and closes like clockwork. Open 9 AM, close at 5:30 PM, Monday through to Friday. Apart from things like Bank Holidays, this happens week in out. But then there are some times, randomly, where you need the phones to switch over to voicemail, or out of hours, or whatever at other times. You know, for a company or practice meeting or training session - whatever.

Tannoy

Intro A tannoy is an extension, when called from a phone will call a group of phones, switch them to speaker mode and play on the loud speaker whatever the caller says into the calling phone. Here is an example When a call comes in for 444 then use phones in the group test as a tannoy. Under ‘Stuff’ you would create a group called ‘test’ and add the phones you wish to broadcast to.

Guide - resolving poor quality

Introduction This is both a guide for end users in how to resolve quality issues with phone calls and also serves as the procedure our own support staff follow when helping end users resolve ongoing call quality issues. Procedure Verify Phone calls can suffer with poor quality in a varying number of ways. It is important we find out what exactly the issue is so that we can narrow down what changes, if any, need to be made.

SoundStation 7000

Manual Configure SoundStation 7000 For some reason, Polycom have not released the latest version of firmware for this phone - which means the phone is not capable of auto configuring (which includes Zero Touch Provisioning), so there is a small routine to configure this phone. Find out the phones IP address Press Menu Select Status Select Network Select TCP/IP Parameters Make a note of the address in the IP field, it will be something like 192.

Guide - replace a phone

Introduction One of the good things about a hosted phone system is you have very little equipment to worry about. The whole phone system is updated as part of our ongoing work. The only things you have to worry about is your broadband connection, your router, network switches and phones. You may have a phone which has died, or there be some other reason such as just wanting the newer range of Polycom phone to get the HD CODEC to improve the quality of the audio.